DISCOVER THE WONDERS OF OMAN
• Meeting and assistance
• Accommodation in the hotels provided or similar on a M.P. basis, except the first night on A.D.
• 05 days with a Spanish-speaking guide
• Transportation in modern vehicles (depending on the number of passengers), with air conditioning
• Visits according to the itinerary with an English-speaking guide and entrance fees
• Excursion in a 4x4 vehicle in the Wahiba desert
• Turtle-watching excursion in Ras al Jinz
• 01 Picnic lunch
• Lunches, Drinks and Tips
• Extras and any personal expenses
• Personal insurance (theft, illness, loss, personal injury, accident, etc.)
• Fees and visa
• Everything not mentioned above
Complaints and Suggestions
In order to continuously improve our services, we encourage our clients to submit their complaints and/or suggestions in writing. Please note that, under the legislation governing the activity of travel agencies, clients have a period of 30 days after the end of the trip/stay to do so.
You may submit your feedback through one of the following channels:
By Email or Post
Using the contact details of the agency indicated in the footer
Provedor do Cliente – APAVT
Under Decree-Law No. 144/2015, of September 8, and as members of APAVT, we adhere to the services of the Customer Ombudsman.
If you wish to submit a complaint, you may contact:
Provedor do Cliente da APAVT
Rua Rodrigues Sampaio, 170 – 1º
1169-120 Lisboa
Tel: 213 553 010 | Fax: 213 145 080
Email: provedor@provedorapavt.com
https://provedor.apavtnet.pt/
Comissão arbitral do Turismo de Portugal
https://www.turismodeportugal.pt/
avt.reclamacoes@turismodeportugal.pt
Complaints Book
Physical: Available in all our stores. Complaints submitted will be reviewed by Turismo de Portugal or by the competent entities indicated by the Consumer Directorate-General.
Online: Available via the official platform at www.livroreclamacoes.pt, with complaints also reviewed by the competent entities.